All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at info@lumibox.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, proof of purchase and item, then mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

The following items cannot be returned:

• Special order or customer fabrication

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 20% restocking fee will be charged for all returns.
• Sale items are FINAL SALE and cannot be returned

If you have any questions concerning our return policy, please contact us at:

450-444 4007

info@lumibox.ca